Western Union Launches India R&D, Tech Center

Englewood, CO-headquartered financial services and communications company, Western Union, announced the launch of its Western Union Technology Engineering Center (WUTEC) in Pune, 75 miles east of Mumbai, in the state of Maharashtra, India. The new research center will serve as Western Union’s innovation and engineering hub in the region.  It will focus on developing and building technology aimed at improving digital retail customer experiences around the globe.

“Innovation is hardwired in our DNA. As the company that invented the concept of digitizing money, Western Union is uniquely positioned at the intersection of money and technology. WUTEC India will join our other key technology centers across the world to expand the reach of our omnichannel platform, integrating our digital efforts with our iconic physical agent network to serve a vast global customer base,” said Hikmet Ersek, president and CEO of Western Union.

Picture of cash, calculator and laptop

“On the anniversary of 25 years of our service in India, this is a fitting start to a new chapter. We are extremely proud to have connected Indian diaspora from nearly every country in the world by enabling money movement to their families and loved ones,” added Ersek. “Over this time frame, Western Union has formalized money movement into urban, semi-urban and rural India, giving millions of consumers the assurance of receiving cash or money deposited directly into millions of bank accounts. This new tech center is the continuation of our transformation journey.”

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Posted on by Gunjan Bagla
Gunjan Bagla
California-based management consultant Gunjan Bagla runs Amritt, a consulting firm helping American companies to succeed in India. Amritt is the trusted advisor for India market research, India business development, India market entry, Global Engineering, Global Technology Scouting, India R&D and Open Innovation. Gunjan is author of "Business in 21st Century India: How to Profit Today from Tomorrow’s Most Exciting Market" (Hachette Book Group, 2008), Amazon's top rated title on the subject. He has appeared as the India Expert on BBC Television, Bloomberg TV, Fox Cable Business and has been quoted in the New York Times, the Los Angeles Times, the Hollywood Reporter and Business Week for his expertise on India.

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